SOCIAL RESPONSIBILITY

TWL Holdings Berhad has grained responsibility into its core business since its establishment. The Group commits to building quality homes to enhance lifestyles; creating wholesome communities; and providing housing to all range of income levels because we believe that everyone deserves their own living space. Through the years, this core commitment has been nurtured and extended to encompass the pillars of Workplace, Community, Environment and Marketplace, to ensure the continued wellbeing and sustainability of the community we serve:

(I) THE COMMUNITY
Through the Group philanthropic contributions, we continue to champion various efforts deserving support. This involved various organizations and charitable bodies that truly deserve it. We believe that in giving back is when we truly received. During the financial year under review, the Group has contributed and donated to the following charitable organizations, association and schools:

(a) Associate Chinese Chamber of Commerce and Industry of Malaysia.
(b) UTAR Education Foundation.
(c) Negeri Sembilan Chinese Chamber of Commerce and Industry.
(d) Tabung Pembangunan SJK(C) Ladang Hillside Seremban.
(e) PIBG SJK(C) Pei Hua Seremban.

(II) THE MARKETPLACE
The Group commits to transparency and good governance in every aspect of our operations. As a company listed on Bursa Malaysia, the Company makes it a priority to build effective channels of communication with our shareholders and stakeholders. In addition, the Company believes that good investor relation is vital for sustainable success. Every years, the Company holds an Annual General Meeting to provide and clarify to its shareholders with the Group's financial performance and the latest corporate proposals and business of the Group. This is substantiated with the release of quarterly financial announcements, corporate announcements, annual reports and circulars.

(III) THE WORKPLACE
TWL Holdings attributes its employees as the drivers of the Group's continued success and growth. The quality of our human capital anchors the Group's continued success. As such, the Group strives to maintain high standards of recruitment, development and retention of employees in the workplace; aimed at a being sustainable employer of choice; by offering attractive remuneration and career developing planning.

(IV) THE ENVIRONMENT
At TWL Holdings, we strive to maintain and further enhance the natural environment at the heart of our developments. Our emphasis is to promote lush greenery and enhance the natural beauty prevalent within the developments that we create. Furthermore, we seek to reduce our impact on the environment by monitoring and reducing our carbon footprint, waste, emissions and environment risks

ENVIRONMENT
At TWL, the Group views its role as a developer of living spaces, lives, and communities. TWL is committed to protecting and conserving the environment that our business operates in. Initiatives have been taken to develop buildings which comply with the guidelines set by the local building authorities.

The Group adopt strategies that are socially responsible by incorporating more greenery, landscaping, better facilities and innovative house design into our projects to improve the quality of the environment. The Group endeavors to create an inclusive built- environment that serves the need of all age groups and people with different abilities, allowing for independent and equitable access and use.

The Group is guided by its philosophy to care for and contribute to the economic, environmental, and social development of the communities. In conceptualising its developments, the Group create value by balancing economic objectives with the needs for environmental sustainability, and universal design considerations.

TWL’s environmental practices demonstrate the Group’s ambition to create vibrant and sustainable places for tenants, residents and visitors. The Group’s environmental initiatives are as follows:

• Taking a precautionary approach to environmental challenges;

• Promote greater environmental responsibility; and

• Encourage the development and diffusion of technologies with better environmental performance.

Water Management and Efficiency

TWL’s developments are designed with a strong focus on water sustainability throughout the lifecycle of the asset. The Group will further enhance the water management by adopting new technologies and solutions to raise water efficiency such as rainwater harvesting at residential and commercial developments. To reduce fresh water consumption at construction site, the Group increases the reuse and recycling of wastewater.

Energy

TWL’s developments integrate energy-efficient designs such as natural ventilation induced to all spaces to encourage reduced air-con use for healthier lifestyle, large over-hang shading elements that allow diffused natural light to enter all spaces thus reducing reliance on artificial light and energy consumption.

Materials Supply

TWL has a strong track record in supply chain management by engaging contractors and consultants that abide to its ethos of ‘Conserving as we Construct’. It has built a supply chain that shares TWL’s firm commitment to EHS (Environment, health and safety) through TWL’s EHS Management that clearly state the requirement for the selection of products through sustainable sourcing. Their support has helped TWL adapts effectively to challenges posed by climate change or shortage of resources, for longterm business sustainability.

Environmental Awareness Activities

The Group has always been mindful of the way of its operations and business activities impact the environment. As such, the Group is always open to new ideas, techniques and technologies that can help enhance its entire value chain from an eco-friendly perspective. Its employees and contractors also have an integral role to play in the Group’s efforts to be ‘green’. A culture is embedded among its employees and contractors for the conservation of electricity, water and paper during the day to day operations. Employees at TWL are also encouraged to share ideas and suggestions on ways to save energy and safeguard our environment. Furthermore, TWL seeks to reduce the impact on the environment by monitoring and reducing carbon footprint, waste, emissions and environment risks.

PRIORITISING SUSTAINABILITY AND LIVEABILITY

According to the World Bank, 4.2 billion inhabitants live in cities or 55% of the global population. The World Bank projects that about 70% of the world’s population will live in urban centres by 2050. With the increasing population and severe effects of climate change, the call for action is urgent.

As the leading property developer, TWL is rising to the challenge as it develops liveable and sustainable spaces and homes. Embedding sustainable design and installing green features can reduce the buildings’ environmental impact. The Group’s building designs consider elements such as building orientation, window design and roofing in optimising the natural ventilation and lighting in homes. Other green features include energy and water-efficiency fixtures, amenities that reduce the community’s carbon footprint, and green environments that promote biodiversity in its townships.

As developer, TWL is mindful of delivering quality sustainable homes to its customers. Careful planning of development projects help creates an eco-friendly environment that promotes healthy living for residents and tenants, with green landscaped spaces and environment-friendly features. Energy consumption, waste management and water consumption are critical aspects of sustainability. The Group ensures that it strictly adheres to the Environmental Quality Act 1974 and its subsidiary regulations.

MINIMISING ENVIRONMENTAL IMPACT

TWL conducts a monitoring programme during the earthworks, construction and operational phases. Quarterly environmental monitoring on all construction projects minimises noise and water and air quality deterioration. TWL carries out all recommended mitigation measures responsibly. Each development adheres strictly to every requirement stated in the Environmental Management Plan.

TWL works with tenants to minimise their environmental impact and reduce operational costs. The Group conducts performance tests on its tenants’ units to ensure the equipment functions optimally whenever necessary. TWL will continue to work with its tenants and include them on the journey to becoming a green property manager.

ENERGY AND EMMISSIONS

The rising energy costs associated with urban planning and building operation, both in terms of environmental impact and monetary expenses, naturally affect the sustainability of buildings and projects through energy-saving features, renewable energy sources and smart home applications. Although these may come with green premiums, green design can offset them long-term. In design, construction, operation and maintenance,

TWL examines the function of the building (architectural requirements) and aesthetic value (beauty and harmony between the building structure and natural environment).

Some key focus areas include energy efficiency features such as solar panels or photovoltaic cells, LED lighting, daylight auto and motion sensors and building management systems, especially in high-rise commercial buildings.

DIVERSITY, EQUITY AND INCLUSION

The TWL team rallies around a single purpose: to help all families discover the joy at home. That purpose, and the Group’s inclusion, directly connect to its inclusivity value as a company.

TWL recognises its shared responsibility to foster a more inclusive society. All employees have the right to equal opportunity and treatment. All suppliers are encouraged to cultivate an inclusive work environment that respects and protects human rights, free from discrimination, harassment, intimidation, or abuse. TWL also encourages its suppliers and contractors to provide equal access and empower women in the workforce.

TWL’S SOCIETAL IMPACT

As a socially responsible developer, TWL is in constant pursuit of building sustainable communities in places it operates. Through active communication and engagement, TWL fully comprehends communities’ needs and strengthens relationships with its partners. The Group leverages its network and resources to create multifaceted, positive impacts through volunteer work, community services, donations and sponsorships.

TWL’s primary vehicle for engaging with the communities is through charitable organisations that help those in need throughout the communities. Within a broad range of TWL’s community engagements, the Group focus on the education of today’s youth and providing financial and practical support to targeted local and communities, through donation, sponsorship, and voluntary activities. Through our philanthropic contributions, TWL continue to champion various efforts deserving support. This involved various organizations and charitable bodies that truly deserve it. The Group believes that in giving back is when we truly received. The Group has contributed and donated to the following charitable organisations, association and schools:-

1) Persatuan Keturunan Liew Negeri Sembilan

2) The Chung Hwa Old Pupil’s Association, Kuala Pilah

3) Pertubuhan Pengikut Rumah Berhala Kuan Eng Meo

4) Chung Hua High School Seremban

5) Kechara Soup Kitchen Society

6) Persatuan Hokkien Negeri Sembilan

GOVERNMENT

Legal compliance and ethical practices are the core foundation of our business. The Group maintains close

working relationships with business associates and regulators to keep abreast of changes in the regulatory

framework and business environment. In doing so, regular formal and informal communications are undertaken with regulators, and also through industry associations. The Board is responsible for reviewing findings of internal investigations into suspected fraud, irregularity or infringement of any relevant laws, rules and regulations within the organisation that is likely to have a material impact on the Group’s results.

BUSINESS PARTNERS

TWL works closely with partners in its value chain to ensure that construction activities are carried out in line with best practices in Environment, Health & Safety standards and sustainable building methods.

OCCUPATIONAL SAFETY AND HEALTH

Safety and health on TWL’s premises are a top priority. The Group places paramount importance on protecting employees and contractors in the workplace from accidents, injuries and exposure to a harmful environment.

TWL took all necessary steps, including:

• Minimising the risks of incidents and injuries by identifying, mitigating and managing hazards;

• Working closely with contractors in introducing an occupational health and safety management system

at sites; and

• Enhancing employee relations and morale with a safer and less stressful work environment.

TWL adopts strict policy and procedures by adopting industry best practices for managing and mitigating risks ranging from construction to operational phases. These policies and procedures focus on continuous improvement covering all employees, tenants, customers, suppliers and visitors. The Group requires its properties to fulfil the requirements of recognised health and safety management systems and standards, including BOMBA fire certification.

Each contractor must protect the security, safety and health of workers and the public at the place of work. Every Permit to Work stipulates those contractors must comply with all relevant laws and regulations, including the following:

• Occupational Safety and Health Act 1994;

• Factories and Machinery Act 1967;

• Uniform Building By-Law 1984;

• Safe operating procedures in the installation of scaffolds; and

• All other related government agencies’ regulations.

No major accidents or safety incidents occurred in FYE 2023.

EMPLOYEES

TWL’s employees are part of the human capital whose competencies and well-being are fundamental to TWL’s operational effectiveness. The Group aim to develop their potential to drive innovation and organisational excellence. Its goal is to establish work ethics among its employees, which are in line with the Group’s core values and code of conduct. They are the foundation upon which the Group builds all its business initiatives and conduct its day-to-day activities.

TECHNOLOGY

TWL actively seeks ways to stay ahead of the digitalisation curve to maximise the value it delivers to its customers. Digitalisation allows TWL to connect with its buyers and tenants and respond to their requests without needing physical interaction, improving the Group’s service levels and quality. Adapting to the current environment, TWL initiated a digital marketing campaign including virtual apps and show units to complement conventional sales strategies.

HUMAN CAPITAL

It is at the core of the Group’s value system to ensure the wellbeing of our team. Held together with a corporate and united vision, the TWL team evidently strives together to ensure growth and development of the company, and each other.

TWL’s talented and varied people are the Group’s strongest resource. Through its Core Values, there has been a focus on providing a healthy and supportive working environment for all of the Group’s employees. It is believed that an ethical and professional working environment is crucial in cultivating a corporate culture which motivates and empowers the Group’s employees to meet their full potential both professionally and personally.

The Group also advocates lifelong learning and seek to develop its employees’ capabilities to their potential so that they can grow together with the company. Employees have been encouraged to sign up for relevant training courses to hone and sharpen their skills, knowledge and competencies.

Remuneration

The Group places a strong emphasis on having a performance based remuneration framework that is competitive and flexible to company, market and industry changes. Salary benchmarking with the market and within the industry is conducted regularly to ensure competitiveness of remuneration and benefits.

Harmony Work Place

The Group continuously reviews on the working environment, staff development, staff benefits and welfare. Monthly management meetings are held to discuss current affairs of the Group; management’s decisions are then disseminated to staff via issuance of circulars, memorandum or other means to keep them well informed. Recruitment of staff workforce is made based on candidates’ competency, knowledge, skills, experience and attitude. TWL is committed to provide environment where all staff, regardless of age, gender, ethnicity, race and religion has equal opportunity to work and grow together.

Safety and Health (“SH”)

The safety, health and wellness of employees and contractors’ workers may affect work performance and productivity, therefore safety and health are fundamental in sustaining our human capital. Workplace safety is paramount to our employees, particularly in the construction sites. We are committed to Workplace Safety and Health (WSH) and take every precaution to prevent occupational injuries among employees. We believe that optimum work conditions not only make our employees safer, but also boost morale. We have worked extremely hard to ensure that all our contractors, suppliers and partners share our commitment to promoting safe and healthy work practices.

SUSTAINABLE FUTURE

As the Group navigate the dynamic landscape for FYE 2023, the Group acknowledges the importance of assessing our sustainability approach. Striking a balance between safety, suitability and sustainability in this evolving environment is paramount.

The Group is committed to adapting its operations and management approach to actively contribute to a sustainable future. Embracing technological advancements, fostering digitalization, and championing green development practices, the Group persistently strive to craft vibrant and sustainable communities.

The Group will continue to refine its management approach to adapt to the changing business and sustainability landscape. As the Group commits itself in balancing good Economic performance with responsible Environmental and Social considerations, the Group will ensure that the notion of sustainability be embedded within its organisation as an important corporate culture.